Reconcile not working
Randall
via web
I am trying to reconcile my checking acct and everything is checked mark but my statements continue to say "open" like something is missing but I have double checked and tripled checked and everything has cleared, kind of makes me nervous about my balance.
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Support Staff 2 Posted by Ash on 09 Mar, 2010 04:54 AM
Do your balances match with your statements?
~ash
3 Posted by Randall on 09 Mar, 2010 04:59 AM
Well yes and no. The program does not seem to want to accept going from 12/31/2009 to 1/1/2010 it will automatically change it to 1/1/2011. and then it keeps saying that there is something wrong and that I need to look for inaccurate transactions or duplicates but there is nothing wrong with any of the transactions and then it just leaves the reconcile open.
Support Staff 4 Posted by Ash on 09 Mar, 2010 05:01 AM
Bizarre. Can you do me a favor? Check the date and time settings on your computer. Is everything kosher there?
~ash
5 Posted by Randall on 09 Mar, 2010 05:05 AM
yup everything is kosher on the system. The first entry says that the starting balance should be 0 I am wondering if that is throwing everything off. I started using this program in the waning months of last year.
Support Staff 6 Posted by Kevin Hoctor on 09 Mar, 2010 07:40 PM
Randall: Typically, your first statement should have a beginning balance of zero and you should have the date range include your starting balance.
For the date entry of the ending date, how are you entering your Jan 1, 2010 date? If your date format is M/d/yyyy, you should be able to enter 1.1.2010 and MoneyWell should take it. In fact, you can just enter 1.1 and MoneyWell will use 1/1/2010.
7 Posted by andrewdittrich on 09 Mar, 2010 10:10 PM
MW use to have a "check all" button during reconcile. Now it seems you have to physically check each transaction to get it to balance. Did that functionality go away?
Support Staff 8 Posted by Kevin Hoctor on 09 Mar, 2010 10:20 PM
It didn't go away, but MoneyWell will now alert you when checking all will reconcile your statement and show you the Fix button.
You can also manually check all using the action menu (gear below statement list). In 1.5, the space bar also works to toggle transactions as reconciled or not and you can do this for multiple selections as well as a single one.
9 Posted by Randall on 09 Mar, 2010 10:27 PM
the problem is I have enetered the date in several different ways but to no avail. Also I use the "Fix" button but it does nothing but to tell me to look for duplicates or wrong numbers. I scroll thru and everything has a checkmark by it and nothing is wrong. It still continues to leave statements open. I have went thru the whole check register and deleted items that were not check marked thinking that might resolve the issue but it didn't. I am not sure what is wrong with it.
Support Staff 10 Posted by Kevin Hoctor on 09 Mar, 2010 10:36 PM
Randall: So if you type 1.1 into the Starting date entry on the Reconcile view and hit tab, what does it show you? If it doesn't give you 1/1/2010, then there must be a custom date entry format set in your OS X preferences.
Attached is a view of the standard U.S. date formats on the System Preferences.
Additionally, I'm happy to review your document to see if there are any issues there, but you'll have to start a new discussion and mark it as private before using the Choose File button to share a document.
11 Posted by Randall on 09 Mar, 2010 10:48 PM
well now that part works but how do I get it to reconcile my stuff?
12 Posted by Randall on 10 Mar, 2010 03:38 AM
Ok so here is something that I am noticing that may be causing the issue. So I am balancing my checkbook and I come across an entry that is not in Moneywell. The only place it allows me to add it in is in "Cash Flow" but then the "Reconcile" tab does not pick up that a new transaction was entered thus you wind up with an unbalanced check register. Any suggestions on how to fix this?
13 Posted by Randall on 10 Mar, 2010 03:49 AM
ok I figured out how to get reconcile to pick up the transaction......but the balance is still of any idea of how to get this started correctly without having to reconcile like a years worth of statements all over again?
14 Posted by Randall on 10 Mar, 2010 04:04 AM
nevermind the last 2 months reconciled......I will wait and see how March goes in April. THANKS FOR ALL THE HELP!!!!
Support Staff 15 Posted by Kevin Hoctor on 11 Mar, 2010 04:05 AM
Thanks Randall. Feel free to open a new discussion if you have future issues.
Kevin Hoctor resolved this discussion on 11 Mar, 2010 04:05 AM.